📶Free Express Shipping Worldwide🚀

FAQ

Where is my package?

Have no fear! Your package is on the way! If you would like to track your package(s), simply click the View your order button in your shipment confirmation email (don't forget to check any spam folders) and click the Tracking Number found on this page. Lost the email? Contact us and we'll resend it for you!

Estimated delivery times for USA orders is 4-12 business days.

Estimated delivery times for International orders is 8-25 business days.

 

Item is missing
 

Certain items are shipped separately from our various different partners, resulting in separate packages, which is why you have not received the rest of your order yet.

Sorry for any inconveniences! Rest assured it will be with you soon!


Why hasn't my tracking updated?

Please allow 2-5 business days after shipment to allow the tracking system to update. 

 

Where do you provide shipping to? 

We provide shipping to all of USA, Canada, Australia, New Zealand, and most of European Union countries such as Germany, and the UK.

 

How long does it take to receive my products?

We process and ship most of our orders within 24 hours. Delivery time will be different depending on where you are, more than 85% of the orders arrive within 10-15 business days. Due to high demand, our carrier may take longer than the estimated delivery time to deliver our items to you. Additional delays may occur due to weather conditions, holidays etc.

 

How can I get help with my order?

You can reach us by clicking the Contact Us button at +86 15820200616 or use the link located at the bottom of this page, or by emailing us at vsmoo_service@hotmail.com

 

What method of payments are accepted?

Accepts PayPal and all major credit cards as secure payment methods.

  

How much is shipping?

All USA and International orders receive - Free Shipping! (unless noted) 

How to order?

  1. Go to the item page of the product that you would like to order.
  2. Select the quantity of items that you would like to order and click “Add to Cart”
  3. Click "Check Out" in the pop-up window.
  4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
  5. Click "Continue to payment method" on the next screen
  6. Then fill in your credit card information and click "complete order" to finish the transaction.

 

How can I track my order?

An email will be sent to you within 48 hours from the time of your purchase. If you did not receive it, you can check if it is in the spam/junk folder. There should be a tracking number inside the email together with the courier used to deliver your package, please go to the courier's website and enter the tracking number to track your order. If the email was not sent, you can send us an email at vsmoo_service@hotmail.com with your order number/ details, and we will double check your order and send you the tracking number.

FAQ

When will I receive my order confirmation or tracking email?

If you do not receive an order confirmation or tracking about your order, it's likely they were marked as spam or you have mistypes your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at vsmoo_service@hotmail.com with your order number/ details and we will check for you.

 

How to apply a discount code?

When you use the discount code, you should enter your code in the discount code text box, which is located on the right side of the checkout page. 
 
If you are placing the order on your mobile phone, the discount box is in the order summary.
 
You would have to activate the code by pressing the “apply” button next to the discount box after entering the discount code. You will see whether the code is successfully applied after the button is pressed.

 

What Is Your Return Policy?

Our Guarantee
Return or exchange within 14 business days from the delivered date.
Request:

1. Items received within 14 business days from the delivered date.
2. Items received unused, undamaged, unwashed and in original package.
3. We do not offer return on earrings
4. Return shipping fees are at the customer's own expense.Original shipping fees are non-refundable
5. We do not accept returned items that were sent back directly without address that we send
6. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX.
(If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.)

 


Tax Policy


Import Taxes And Tariffs
You are responsible for all import duties and duties that may be charged when the article passes through customs. When your ordered goods arrive in your country, you must pay taxes. We advise you to familiarize local tax regulations before ordering. We can not give you advice or information about your country's tax rates and tariffs.

If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.You are also liable for any import duties or taxes incurred during the return process.



How to Return?

If you wish to return the items,please email to customer first to get the return address, please see the "Contact " page.